Subprocessors
Last updated October 14, 2026
To operate Dconnect, we rely on providers that process data on our behalf, always under contracts with data protection obligations equivalent to ours. The name of each provider is given to customer companies in the data processing agreement. We notify companies before adding a new provider.
| Category | Purpose | Data processed | Country or region |
|---|---|---|---|
| Meta Platforms (WhatsApp and Instagram) | carrying messages on the connected channels | channel identity and messages | United States and other countries where Meta operates |
| Bitrix24, in the company's own portal | recording conversations in the CRM and Contact Center | channel identity, messages and CRM links | according to the portal the company subscribes to |
| Hosting and cloud infrastructure | running the service, database and file storage | service data | United States |
| Backups | storing backups | service data | United States |
Systems the company itself chooses to connect through Dconnect's API and webhooks follow the privacy policy of whoever operates them and are not on this list. See section 6 of the Privacy Policy.